Student Reception and Administration Apprentice
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Company: The Canterbury Academy
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Location: Kent, CT2 8QA
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000057083
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Application Deadline Date: 13/10/2026
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Start Date: 07/12/2026
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Positions Available: 1
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Working Week: Monday to Friday 8:30am until 5pm.
Brief Description
To support the Student Reception Lead in providing a welcoming, organised and safe service for students, families, visitors and staff, while developing customer service and administration skills through a supported apprenticeship.
Future Prospects
Business Administration L3 Qualification.
Vacancy Detail
- Support the Student Reception Lead in responding to student enquiries, referring matters that need a decision or further support to the appropriate member of staff.
- Welcome students, families and visitors, following the school’s procedures.
- Answer calls, emails and routine enquiries politely and accurately, and pass messages to the right colleague.
- Check duty notifications and pass relevant information promptly to on-call staff, following the school’s procedures.
- Check student timetables on the school system to help respond to enquiries and direct students appropriately.
- Support the Student Reception Lead with checking student medication records and arrangements, following the school’s medicines policy.
- Refer any discrepancy or concern to the authorised member of staff; administer medication only if separately trained and authorised to do so.
- Support students who come to reception, including those who are unwell or distressed, and promptly involve the appropriate trained or designated member of staff.
- Maintain accurate reception records and support routine tasks such as preparing letters, filing, scanning and arranging appointments.
- Handle personal information confidentially and follow the school’s data protection, safeguarding, health and safety, emergency and attendance procedures.
- Attend planned apprenticeship training, complete agreed learning activities and take part in progress reviews with the manager and training provider.
- Carry out other reasonable duties appropriate to the role and stage of training.
Other Information
Essential - A calm and welcoming manner; clear spoken and written communication; good organisation and attention to detail; basic digital skills; discretion with confidential information; and willingness to learn, accept feedback and complete the apprenticeship.
Desirable - Experience helping customers or visitors; familiarity with office software; and experience in a school or other public-facing setting.
Safeguarding
- The school is committed to safeguarding and promoting the welfare of children. Appointment is subject to the school’s safer recruitment procedures and the checks appropriate to this role.
- The successful candidate must read and follow the school’s safeguarding policies and the current Keeping children safe in education guidance.