Office Administrator Apprentice

Key responsibilities include:

• Answer calls and direct incoming calls and emails professionally


• Helping process customer orders and purchase orders onto their system, under guidance


• Supporting the team with preparing quotations, invoices, and delivery paperwork


• Helping maintain accurate customer and supplier records, including our CRM/database


• Providing general administrative support to the sales team, including diary management and correspondence


• Assisting with arranging shipping and courier collections, and related paperwork


• Filing, scanning, and organising both digital and physical records


• General office duties, such as keeping stationery stocked and communal areas tidy


• Supporting with stock and inventory administration


• Getting involved in ad hoc projects and tasks across the business as opportunities arise


• Completing coursework and assignments for your apprenticeship qualification, with time built into your week for study

Skills and experience required:

No previous office experience needed — full training and support will be provided.

• A positive, can-do attitude and genuine willingness to learn


• Good communication skills, both written and verbal


• A keen eye for detail and a conscientious approach to your work


• Basic IT skills (e.g. Word, Excel, Outlook) — we'll build on these as you go


• Reliable, punctual, and comfortable working as part of a small team