Commercial Support Apprentice (Admin & Sales)
-
Company: BAKER FREIGHT
-
Location: Surrey, KT13 0NY
-
Type: Apprenticeship
-
Salary: £19,000.00 per year
-
Sector: Business and administration
-
Ref: NAS-2000057598
-
Application Deadline Date: 26/10/2026
-
Start Date: 09/11/2026
-
Positions Available: 1
-
Working Week: Monday to Friday, 9.00am to 5.30pm
Brief Description
We are seeking an enthusiastic and ambitious Apprentice to join our Commercial team and begin building a successful career within the freight forwarding industry. Working alongside experienced colleagues, you will gain hands-on experience across customer relationships, sales support, pricing, quotations and business development.
Training to be Provided
- On the job training delivered by the employer
- Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
- For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
- Allocation of an apprenticeship delivery coach who will carry out regular training
- Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
- Identify, track and support 6 hours off the job training activities
- Quarterly formal progress review meetings, identifying learning achievements and next steps
Future Prospects
- Potential for permanent employment upon successful completion of the apprenticeship
Vacancy Detail
Commercial & Sales Support:
- Assist the Commercial team with identifying and researching new business opportunities across Air Freight, Ocean Freight, Road Freight and Customs services
- Support lead generation through prospecting, LinkedIn, email, telephone, referrals, networking and industry research
- Assist with maintaining and developing the company’s sales pipeline and prospect database
- Support the preparation and follow-up of customer quotations, tenders and commercial proposals
- Learn how to understand customer requirements and identify appropriate logistics solutions in collaboration with experienced colleagues
- Develop confidence in communicating with prospective customers through telephone, email, LinkedIn and face-to-face interactions
- Progressively take responsibility for developing your own opportunities and customer relationships as your knowledge and experience grows
Customer Relationship Management:
- Support the Commercial team in building strong, professional and long-term customer relationships
- Develop an understanding of customers’ businesses and supply chains to identify opportunities to add value
- Assist with regular customer contact, follow-ups and account development activities
- Respond to customer enquiries promptly and professionally, escalating where appropriate
- Support the successful onboarding of new customers and ensure relevant information is communicated effectively to the Operations team
Commercial & Market Intelligence:
- Develop a strong understanding of the freight forwarding industry and Baker Freight’s Air, Ocean, Road and Customs services
- Research freight markets, customer sectors, competitors and industry developments to identify potential opportunities
- Assist with preparing accurate quotations and commercial information in collaboration with the Operations team
- Learn about freight pricing, gross profit, margins and the commercial considerations involved in winning profitable business
- Attend networking events, exhibitions and industry functions where appropriate to develop industry knowledge and commercial confidence
CRM & Reporting:
- Maintain accurate records of prospects, customer interactions, quotations and opportunities within the CRM system
- Assist with maintaining an up-to-date sales pipeline and ensuring opportunities are followed up appropriately
- Support the preparation of sales activity and pipeline reports
- Monitor quotation follow-ups and outcomes to understand what drives successful customer conversion
Collaboration & Continuous Improvement:
- Work closely with the Commercial and Operations teams to understand how exceptional service supports customer retention and business growth
- Collaborate with colleagues to support sales initiatives, marketing activity and business development campaigns
- Share customer feedback, ideas and market intelligence with the wider team
- Look for opportunities to improve processes, customer communication and the overall commercial experience
- Champion Baker Freight’s TRIBE values by demonstrating Togetherness, Respect, Innovation, Being Positive and Efficiency in every interaction