Level 3 Electrical Installation Apprentice

How This Role Will Deliver Success:

• Completing all electrical works to a high standard, within the correct priority timeframes which will assist in achieving KPIs within the service. All electrical works are completed to the appropriate current standards to ensure that properties are electrically safe.


• Adhere to the materials ordering and van stock control procedures, to enable financial control and ensure value for money within the service. Communicate effectively with customers to achieve first time access for repairs and electrical testing and minimise void access appointments.


• Prioritise work on a daily basis, ensure all customer appointments are met whilst delivering high levels of customer satisfaction.


• Use PDAs as required to ensure safe working practices are followed and job completions and follow-on works are reported in real time to enable accurate reporting against KPIs and service standards.


• Ensure all the health and safety requirements of the role, as outlined in Calico’s Health & Safety Policy and procedures are adhered to.


• Complete all electrical work to a high standard, whilst maintaining a professional manner and being respectful in our customer’s homes, this in return will contribute to overall customer satisfaction levels.


• Communicate any concerns for welfare in line with company procedures to ensure that our customers remain safe in their homes and support can be provided as appropriate.


• Make a positive contribution to effective team collaboration, to identify areas for improvement and contribute to the overall success of the service.


• Work in a way that supports the company values and behaviours to ensure that we deliver a great service for our customers and support the company vision ‘to make a real difference to customer lives’ and Calico Homes strategic objectives.

Activities Involved in This Role:

• To deliver quality electrical repairs and testing in customer’s homes to the required electrical standards whilst being professional and delivering high levels of customer service. To work alongside colleagues across services to problem solve and take responsibility for issues arising that could lead to delays or additional works needing to be carried out. Being proactive in identifying areas for improvement and provide constructive feedback in steps to be taken to improve electrical service. To engage and participate in company activities and make a positive contribution.

Essential Core Skills Required:

• All of our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe.  You will be expected to update your knowledge and skills on Health & Safety if successful in your application. 


• We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm.  Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service. 


• Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR).  Full training on specific systems is provided but a willingness to learn and develop is essential.


• The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised.  Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society.