Apprentice Dental Receptionist
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Company: Elm Villa Dental Practice
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Location: ST5 7HZ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000058061
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Application Deadline Date: 30/10/2026
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Start Date: 02/11/2026
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Positions Available: 1
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Working Week: Monday 8:45am- 5:30pm Tuesday and Wednesday 8:45am-6pm Thursday 8:45am- 5:30pm Friday 8:45am-5pm 1hr lunch between 1pm-2pm
Brief Description
This is an exciting opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship. As the first point of contact for patients, the Dental Receptionist plays a key role in shaping the patient experience and ensuring the practice runs efficiently.
Training to be Provided
Provided by Tempdent:
Level 2 Customer Service Practitioner Apprenticeship
Dental Receptionist specific training
Functional Skills (if applicable)
Flexible online delivery model
Induction and regular progress support
Future Prospects
Possibility of a full time role after the completion of the Apprenticeship and progression within the practice such as Treatment Coordinator, Senior Receptionist or Practice Manager.
Vacancy Detail
You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team.
Key duties may include:
Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression
Managing appointment bookings, amendments, and cancellations using the practice management system
Communicating clearly with patients regarding waiting times and upcoming appointments
Ensuring patients are welcomed and checked in efficiently upon arrival
Maintaining accurate and confidential patient records on the electronic patient database
Responding to emails and telephone enquiries promptly and professionally
Booking follow-up appointments and managing recall systems for routine check-ups
Contacting patients ahead of appointments with courtesy reminders
Supporting the practice team to ensure appointment schedules remain efficient and full
Processing payments and supporting administrative tasks within reception
Maintaining a clean, organised, and welcoming reception and waiting area
Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly
Supporting the wider team to ensure the smooth day-to-day running of the practice
Building positive working relationships with dentists, nurses, and practice staff
You will also gain an understanding of dental services offered within the practice and learn how to support patients throughout their journey.
Other Information
If you are successfully appointed to this position, you may be required to complete a Disclosure and Barring Service (DBS) check in line with practice requirements.