Customer Service Apprentice
-
Company: Elliotts Builders Merchant
-
Location: Southampton, SO40 9AH
-
Type: Apprenticeship
-
Salary: Apprenticeship Minimum Wage
-
Sector: Sales, marketing and procurement
-
Ref: NAS-2000058022
-
Application Deadline Date: 23/10/2026
-
Start Date: 09/11/2026
-
Positions Available: 1
-
Working Week: 8.00am - 5.00pm, Monday to Friday (TBC).
Brief Description
This isn't just a job, it's a career.
You'll join one of our smaller branches, and that's a big plus. In this small team you'll get involved in everything: the trade counter, quotes, looking after customers and so much more. You'll see how the whole branch works. You'll be joining a team who want you to do well and grow.
Training to be Provided
You'll work towards the Customer Service Specialist apprenticeship with HTP Apprenticeship College. We'll look to start you at Level 3, but we'll make sure that it fits you. If you're the right candidate but Level 2 is a better starting point, that's fine. What matters is that you're learning at the right pace.
You'll have your own Apprenticeship Coach from HTP, plus support from your Branch Manager and the team every day.
As part of the off-the-job training, you will complete a portfolio of evidence, attend online workshops, have time to study independently, undertake research and write assignments.
The apprenticeship is assessed independently at the end of the practical training. The assessments include a practical observation of you in the workplace, a work based project and a professional discussion based on a portfolio of evidence.
Future Prospects
Upon successful completion of the apprenticeship, there may be the opportunity for a permanent role.
Many people who start in admin go on to build careers in areas like:
- Office management
- Estimating
- Finance
- Contracts management
- Project support
If you’re motivated, curious, and ready to learn, we’ll help you grow.
Vacancy Detail
Within your working day, you'll be working towards your Apprenticeship with HTP Apprenticeship College whilst:
- Getting to know our products, from timber and bricks to everything else a job needs
- Serving trade and home customers at the counter, on the phone and by email
- Working out prices and quotes for customers' jobs
- Getting out in the yard, checking in deliveries and loading up customers
- Seeing how we plan deliveries and get materials out to sites on time
- Learning how we order stock and make sure we've got what customers need
- Finding out what makes a branch successful, from looking after customers to making a profit
- Working alongside your Branch Manager to see how a branch is run day to day
- Spending time with other branches and teams across Elliotts
Other Information
You don't need experience in our industry. We'll teach you that. We're more interested in who you are:
- You're friendly, chatty and good with people
- You have an interest in kitchens, bathrooms, interiors or design
- You're organised and care about getting the details right
- You can use a computer and email (we'll train you on our systems)
- You stay calm when it's busy and can juggle a few things at once
- You like solving problems and will have a go before asking for help
- You're keen to learn and want to build a career, not just get a job