Customer Service & Operations apprentice
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Company: Bright & Beautiful North Tyneside
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Location: NORTH SHIELDS, NE29 8EQ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000058090
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Application Deadline Date: 27/10/2026
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Start Date: 03/11/2026
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Positions Available: 1
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Working Week: Monday to Friday, 9am to 4pm, with one hour unpaid lunch.
Brief Description
Join Bright & Beautiful North Tyneside as a Customer Service & Operations Apprentice. This role combines customer service and administration with practical support for housekeeping teams, including cleaning duties at customer properties. Gain valuable experience while working towards a Level 2 Customer Service Apprenticeship.
Future Prospects
Following successful completion of the apprenticeship, there is the potential to progress into a permanent office-based customer service and operations role as the business continues to grow. For the right candidate, there may also be the opportunity to progress onto a Level 3 Customer Service apprenticeship to further develop their skills and responsibilities within the business.
Vacancy Detail
While this is a Customer Service Apprenticeship and includes a range of customer service and administrative responsibilities, the role also has a practical housekeeping element. The successful candidate will be expected to work alongside the housekeeping team and take part in cleaning duties at customer properties when required. Applicants should therefore be comfortable carrying out practical cleaning tasks as part of their role.
- Answer telephone and email enquiries from customers and applicants, providing a friendly and professional service.
- Book appointments and maintain accurate customer records and digital systems.
- Support customer onboarding, feedback collection and general customer care activities.
- Assist with recruitment administration, interview arrangements and onboarding paperwork.
- Carry out general office administration and support the day-to-day running of the business.
- Work alongside the housekeeping team and actively support the delivery of cleaning and housekeeping services at customer properties when required.
- Carry out practical cleaning and housekeeping duties to help ensure customer properties are maintained to a high standard of cleanliness and presentation.
- Support housekeeping operations by preparing cleaning equipment and supplies, completing stock checks and ensuring teams have what they need to deliver services effectively.
- Develop an understanding of cleaning procedures, health and safety requirements, appropriate use of cleaning products and the standards expected when working within customer properties.
- Communicate professionally with customers while working both in the office and at customer properties, responding appropriately to their needs and expectations.
- Work flexibly across both the customer service/administrative and practical housekeeping sides of the business, recognising that both are important parts of delivering an excellent customer experience.
- Maintain professional communication and a positive attitude when working with customers, colleagues and managers.