Advanced Business Administrator Apprenticeship
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Company: CARE HEROES LIMITED
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Location: Southampton, SO15 2BG
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000058178
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Application Deadline Date: 23/10/2026
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Start Date: 02/11/2026
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Positions Available: 1
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Working Week: Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.
Brief Description
Care Heroes Ltd are looking for a new Healthcare Administration Apprentice! You will be studying toward your Level 3 Apprenticeship in Business Administration.
Training to be Provided
Training takes place in the workplace where you will gain the knowledge Skills and Behavioours required to work in a busy office environment.
Training is delivered online via dedicated tutor who will organise classroom based sessions and workshops throughout your apprenticeship journey. You will meet with your turor on a monthly basis and access support via Teams and again 1-2-1 sessions.
Future Prospects
Progression onto further qualifications and the possibility of full-time employment for the right peson.
Vacancy Detail
During your training, you will undtertake the following:
Key Responsibilities:
- Answer incoming calls from clients, families, healthcare partners, and staff in a professional and empathetic manner.
- Act as the main point of contact for hospitals, GPs, and local authority representatives.
- Manage email correspondence and respond promptly to queries.
- Schedule client care appointments and visits for the domiciliary care team.
- Coordinate appointment changes, cancellations, and urgent requests.
- Ensure staff rotas are kept up to date and communicate changes effectively.
- Maintain client records in line with GDPR and CQC requirements.
Prepare, update, and file care documentation, assessments, and contracts. - Support the recruitment and onboarding process with document collation and interview scheduling.
- Order and manage office supplies and ensure the workplace is organised.
- Support with preparing reports, audits, and data summaries for management.
Other Information
Disclosure and Barring Service (DBS) check will be carried out before appointment of the role.
You must have some experience in working in an office or in an administration setting.