Apprentice Customer Service Advisor
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Company: ROWLINSON PACKAGING LIMITED
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Location: CW5 6BN
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Type: Apprenticeship
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Salary: £16,224.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000057318
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Application Deadline Date: 22/10/2026
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Start Date: 05/11/2026
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Positions Available: 1
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Working Week: Monday to Thursday, 8.00am - 5.00pm. Friday, 8.00am - 4.00pm. Including a one hour lunch break.
Brief Description
We’re looking for a Customer Service Advisor to join a small friendly team where you won’t be treated as ‘just another number’ and the main focus is on quality of service, not quantity of calls.
Training to be Provided
In-house training plus the candidate will follow a Level 3 Apprenticeship programme and study towards a Level 3 in Customer Service. This training will be structured and delivered online by Cheshire College - South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.
Future Prospects
The chance to be a part of a growing family owned business and further progression opportunities upon successful completion of the apprenticeship.
Vacancy Detail
As a Customer Service Advisor for Rowlinson Packaging, you’ll take calls from customers both existing and potential and support them with product enquiries, delivery and account queries, and even order processing so the ability to manage multiple priorities in a varied customer service role is important. Strong communication skills are essential, as is the ability to work independently drawing on assistance from other parts of the business as needed.