Level 3 IT Solutions Technician Apprenticeship – St Peters CofE Academy

Main Duties:

The duties may change over time as requirements and circumstances change. The post-holder may reasonably be expected to undertake other duties commensurate with the level of responsibility from time to time.

Duties will include:

• To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy


• To operate the IT helpdesk system, ensuring that records are kept of issues  identified, and that suitable solutions are recommended, seeking guidance from line manager where needed


• To carry out routine IT tasks and activities as delegated by the Line Manager


• To provide support for IT hardware, software, network and  operating system problems and queries for both staff and pupils


• To assist in installing and maintaining the Academy’s hardware to include all network / servers / workstations / data projectors / printers and teaching aides


• To assist teachers and pupils within the classrooms as requested by via the line manager


• To provide ICT technical support for Academy events and activities including internal events such as staff briefings, staff training


• To support the use of online learning systems and platforms, as well as online media and marketing activities


• To assist with the support and maintenance of  ICT technical requirements which may include hardware installation, infrastructure change and / or software installation and updates.


• To carry out routine maintenance tasks in accordance with Academy protocols


• To ensure backup procedures are followed


• To assist in monitoring and identifying threats to information security, including the student misuse of computers, and to report these to the relevant parties

All staff are expected to:

• Promote and support the distinctive Christian character of the Academy as demonstrated through its ethos and worship, service to the community, promotion of spiritual and moral values and its commitment to community cohesion


• Understand the concept of in loco parentis and be concerned for the development and well-being of each student as a whole person through pastoral and spiritual leadership


• Take responsibility for their own professional development and support that of colleagues where appropriate


• Engage in the Academy appraisal process and support colleagues in achieving their own targets where appropriate


• Follow Trust policy and procedures in relation to keeping children safe in education