Customer Service Apprentice
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Company: Indigo Car Hire
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Location: Leeds, LS12 1EL
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000058561
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Application Deadline Date: 03/11/2026
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Start Date: 01/12/2026
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Positions Available: 1
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Working Week: 30 hours per week Monday - Friday. Shifts TBC.
Brief Description
Indigo Car Hire is hiring a Customer Service Apprentice for its reservations team in Leeds. This exciting opportunity to join a fast-paced reservations team, earning and gaining a qualification at the same time. The business is keen to promote from within; six members of the team started as apprentices. You don’t need car hire experience.
Training to be Provided
As part of your Apprenticeship, you will be enrolled onto a nationally recognised Level 2 Customer Service Practitioner via our training partner, Learning Skills Partnership.
Your Apprenticeship typically takes 15 months to complete and is fully supported through work based learning, this means that all training is done at the workplace eliminating the need to attend college.
The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.
Future Prospects
Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become and be considered as a permanent member of staff.
Indigo Car Hire are real believers in Apprenticeship programmes and 8 members in the team started their journeys with the company as Apprentices too!
Vacancy Detail
What you will do
- Build and maintain Indigo Car Hire’s 5* reputation through clear and helpful service
- Use all communication platforms (phone, email and live chat) to convert enquiries into reservations
- Explain prices, terms and conditions so customers know everything before they reserve
- Process new reservations, amendments, and cancellations
- Use our reservation systems and keep customer records accurate
- Build vehicle rental knowledge
- Act on feedback from colleagues and customers to improve your service
- Candidates must be able to work as part of a team, with a smart and presentable appearance
What you will learn
- The intricacies of vehicle rental
- Understand customer perspectives
- Articulate options clearly
- Build customer confidence to finalise a reservation
- Personal skills that serve you at work and in life