ICT Support Technician Apprentice
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Company: John Kyrle High School & Sixth Form Centre (Part of: The Heart of Mercia Multi-Academy Trust)
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Location: Ross-On-Wye, HR9 7ET
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000058562
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Application Deadline Date: 23/10/2026
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Start Date: 02/11/2026
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Positions Available: 1
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Working Week: Monday- Friday 8am- 4pm.
Brief Description
As an ICT Support Technician Apprentice within The Heart of Mercia Multi-Academy Trust, your mission is to support staff and students with ICT issues whilst developing your practical skills through a Level 3 ICT apprenticeship.
Training to be Provided
Information Communications Technician Level 3 Apprenticeship Standard:
The apprentice will complete the Level 3 Information Communications Technician (ICT) – Support Technician Pathway apprenticeship, delivered by TDM, and will receive dedicated off-the-job training alongside practical workplace experience.
The successful candidate will undertake a 22-month nationally recognised qualification through TDM. This work-based programme includes quarterly online block weeks, weekly off-the-job training and monthly coaching sessions. The apprentice will have a workplace mentor and will complete an external end-point assessment.
Knowledge areas include:
- Hardware and networking
- Software and security
- ICT administration
Future Prospects
Upon successful completion of the apprenticeship, there may be opportunities for progression within the ICT team and wider Trust and progression onto a higher level or degree apprenticeship subject to organisational requirements and performance.
Vacancy Detail
Provide first-line IT support to staff and students across the Trust.
- Log, prioritise and update support requests through the IT helpdesk
- Assist with diagnosing and resolving hardware, software and network issues
- Support user accounts, passwords, devices, printers and classroom technology
- Gain hands-on experience working alongside experienced IT professionals
- Develop technical and workplace skills through the Level 3 Information Communications Technician apprenticeship delivered by TDM
Other Information
- Are you able to travel to the school site on a daily basis? Please check your travel route before applying.
- If successful, you will be required to undertake a DBS check.
- This role involves working within an educational environment supporting both staff and students.