Business Services Support Apprentice

Launch Your Career with Step One Charity!

Are you organised, enthusiastic and keen to learn new skills while making a difference? Step One Charity is offering an exciting opportunity to join its team as a Business Services Support Apprentice, where you’ll play an important role in supporting the smooth running of the organisation.

This is a fantastic opportunity to gain hands-on experience across a variety of business functions, including administration, finance, payroll, IT and facilities. Your day-to-day responsibilities will include managing documents, entering data, maintaining accurate records, supporting internal communications and helping colleagues with general office administration.

You’ll work alongside the Business Services team and have the opportunity to engage with the CEO, senior colleagues, managers, staff and external partners. This varied role will give you valuable insight into how a charity operates, from its everyday activities to its wider organisational goals.

Executive & Business Services Support

• Provide business process support to the CEO & Business Services team


• Assist with preparing reports, presentations, and briefing documents


• Provide cover for business services inboxes when required


• Maintain records, databases, and contact lists in line with data protection requirements


• Assist with ordering supplies and coordinating office needs


• Assist with compliance-related administration and organisational record-keeping

IT, Facilities & Business Support

• System maintenance support with user records, digital files and internal systems and databases


• Helpdesk Assistance: Triage first-line IT, hardware and software queries from team members as appropriate


• Process co-ordination – help develop and co-ordinate digital office operations and communication flows

Finance, HR & Payroll Support

• Transactional support: Process invoices, expense claims and routine payments in support of the Finance & HR teams


• Maintain accurate financial records and reconciliation spreadsheets


• Support the development of financial reporting and business process solutions


• Assist with month-end administration including payroll and ad-hoc reporting tasks

Other responsibilities

• To undertake any other duties, which fall broadly within the scope of this role, which is of a similar level of responsibility.