Apprentice Customer Service Advisor- Steven Eagell Toyota - Colchester
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Company STEVEN EAGELL LIMITED
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Provider PROVQ LIMITED
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Location Essex, CO4 5XD
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Sales, marketing and procurement
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Ref NAS-2000059819
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Application Deadline Date 02/11/2026
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Start Date 16/11/2026
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Positions Available 1
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Working Week Monday - Friday, 8.30am - 5.30pm. Saturday's may be needed on a rota basis.
Brief Description
The role of a customer service advisor is vital to the smooth running of the after-sales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop. Level 2 Retailer apprenticeship.
Training to be Provided
If you are successful, you will be awarded:
- Level 2 Retailer Apprenticeship Standard
Please Note: Off the job training is on a residential basis with 3 residential blocks and fortnightly 1-1 training.
All travel and, accommodation costs are covered by the employer.
Future Prospects
Once qualified, the right candidate can progress within the company.
Vacancy Detail
The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
Duties will include:
- Using systems, equipment and technology to meet the needs of your customers
- Using a range of questioning skills, including listening and responding in a way that builds rapport
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies
- Understanding the different needs and priorities of your customers and the best way to manage their expectations
- Understanding your role and responsibilities
- Knowing the targets and goals you need to deliver against
Other Information
Plus points: If you find people interesting, enjoy working with computers and related systems and enjoy a fast-paced, constantly challenging environment, you’ll love this job. Possible negative points: This is a sales and marketing role. It requires focus and an ability to work very well with people from a variety of backgrounds. You will be expected to work Saturdays on a rota basis.