Business Administration Assistant Apprenticeship

The successful candidate will receive on-the-job training in order processing, customer service, general business administration, embroidery, and garment printing, working towards becoming a skilled and valued member of the team.

Key Responsibilities

1. Embroidery and Garment Decoration

• Learn to operate embroidery machines safely and efficiently.
• Assist with setting up machines, preparing garments and loading embroidery designs.
• Prepare clothing and other items for embroidery.
• Check finished products to ensure embroidery meets the required quality standards.
• Assist with threading machines, changing colours and basic machine maintenance.
• Maintain a clean, organised and safe production area.

2. Printing and Production

• Learn different garment printing techniques and production processes.
• Assist with preparing artwork, designs and garments for printing.
• Help set up and operate printing equipment under supervision.
• Ensure printed garments are completed accurately and to the required specification.
• Carry out quality checks on finished products.
• Help with packing, labelling and preparing orders for dispatch.

3. Business Administration

• Assist with processing customer orders and updating order records.
• Enter information accurately onto the company’s computer systems.
• Help prepare quotations, invoices, delivery notes and other business documents.
• Answer telephone calls and respond to customer enquiries professionally.
• Assist with emails, filing, data entry and general office duties.
• Monitor stock levels and help order materials and supplies when required.
• Support the team with scheduling jobs and keeping track of order deadlines.

4. Customer Service and Teamwork

• Develop a good understanding of the company’s products and services.
• Communicate politely and professionally with customers and colleagues.
• Help ensure customer orders are completed on time and to a high standard.
• Work collaboratively with the production and administration teams.
• Maintain confidentiality when handling customer and business information.

5. Learning and Development

• Attend all required apprenticeship training sessions.
• Complete coursework, assessments and training activities on time.
• Follow instructions and ask questions when unsure.
• Accept feedback positively and demonstrate a willingness to learn.
• Develop practical, technical, communication and organisational skills throughout the apprenticeship.