IT Helpdesk Apprentice
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Company DISCONSULTING I T LTD
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Provider QA LIMITED
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Location Hampshire, RG24 9RA
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Type Apprenticeship
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Salary £19,000.00 per year
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Sector Digital
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Ref NAS-2000059905
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Application Deadline Date 16/11/2026
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Start Date 23/11/2026
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Positions Available 1
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Working Week Monday - Friday, 8.30am – 4.30pm, with a 30-minute lunch break.
Brief Description
You will be responsible for providing first and second line technical support to end-users, troubleshooting and resolving hardware and software issues.
Training to be Provided
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Future Prospects
- You will be working with the IT manager supporting a large number of employees and will grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship
Vacancy Detail
- Provide first and second line technical support to end-users, troubleshooting and resolving hardware and software issues
- Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
- Install, configure, and maintain operating systems and software applications
- Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
- Monitor and maintain computer networks
- Analyse system logs and identify potential issues or trends
- Collaborate with other IT teams to resolve complex technical problems
- Assist in the development and implementation of IT policies and procedures