IT Support Apprentice
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Company AUSTIN ELLIOT CONSULTANCY LTD
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Provider TECHNICAL PROFESSIONALS LIMITED
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Location Cheltenham, GL50 1QB
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Type Apprenticeship
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Salary Competitive Salary
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Sector Digital
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Ref NAS-2000059433
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Application Deadline Date 17/11/2026
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Start Date 23/11/2026
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Positions Available 1
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Working Week Monday - Friday
Brief Description
We are seeking an enthusiastic and motivated IT Support Apprentice to join our growing IT & Security function.
This is an exciting opportunity for someone looking to start a career in IT, Cyber Security and Cloud Technologies while studying towards the Information Communications Technician Level 3 Apprenticeship.
Training to be Provided
Expected duration: 17 months
Apprenticeship level: Level 3
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
Future Prospects
Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician.
Vacancy Detail
End User Support
- Provide first-line technical support to employees.
- Diagnose and resolve hardware, software and connectivity issues.
- Assist users both remotely and in person.
- Escalate complex issues where required.
Device Management
- Prepare and deploy laptops and other endpoint devices.
- Assist with Microsoft Intune device management.
- Support device onboarding and configuration processes.
- Maintain IT asset records and inventory systems.
Microsoft 365 Administration
- Assist with user account creation and onboarding.
- Support Microsoft 365 applications and services.
- Help maintain user access and permissions.
- Assist with licence management activities.
Cyber Security Support
- Support security awareness initiatives.
- Assist with endpoint security monitoring.
- Help investigate and document security incidents.
- Assist with compliance and audit activities.
Infrastructure Support
- Support networking, wireless and internet connectivity troubleshooting.
- Assist with hardware upgrades and equipment installations.
- Help maintain meeting room technology and office IT equipment.
Documentation & Continuous Improvement
- Create and maintain IT documentation and knowledge base articles.
- Record incidents, actions and resolutions accurately.
- Contribute ideas for process improvement and automation.
Support technology projects as part of the wider IT roadmap.
Other Information
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.
Eligibility
You must meet the following eligibility criteria to apply for the role:
- Have been a UK/EEA resident for the last 3 years
- Hold valid residency status
- Have the right to work in the UK