Apprentice SEND Assistant Case Officer
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Company Southampton City Council
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Location Hampshire, SO14 7LY
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Type Apprenticeship
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Salary £25,614.00 per year
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Sector Business and administration
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Ref NAS-2000060145
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Application Deadline Date 03/11/2026
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Start Date 04/01/2027
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Positions Available 1
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Working Week Full time, Monday - Friday (Times to be confirmed).
Brief Description
We are looking for a confident and conscientious individual to join our SEND team as an Apprentice SEND Assistant Case Officer. You will support Case Officers with statutory SEND duties and the management of Education, Health and Care (EHC) assessments and plans for children and young people with SEND.
Future Prospects
Although we can’t guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for other roles within the council and help make sure you are ready for a wider job search with support from our Employment Skills team.
Vacancy Detail
- To undertake the specified apprenticeship to achieve a nationally
recognised qualification - To report for duty on time at work and college as detailed by the employer and training provider
- To complete daily / weekly attendance records including off-the-job trackers
- To gather evidence as instructed by the training provider in order to compile a portfolio for End Point Assessment
- To attend meetings and / or training as set out by the training provider at the start of the apprenticeship
- To effectively communicate with internal and external customers, face to face, in writing and over the telephone, in line with council standards
- To undertake a wide range of activities including word processing,
photocopying, scanning, faxing, filing and circulating information, preparing presentational material, ensuring that all work is accurate and delivered to customers within agreed timescales and to agreed standards - To collect, record, compile and input data both manually and electronically, in order to maintain comprehensive, up to date electronic and paper (where required) filing and information systems
- To run reports and use the data to create letters using mail merge, inputting into the Capita One software
- To organise and prepare for statutory and non-statutory meetings with multiple participants, including those from external agencies
- To be responsible for ensuring the management and archiving of key documents, ensuring processes are followed to ensure records are kept in accordance with the Council’s retention schedule, Information Security Polices, Freedom of Information and Data Protection Principles
- To assess, validate and process applications, passes, permits, checks etc., including use of technical scanners and corporate IT systems (where appropriate)