ICT Support Technician Apprentice
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Company PHOENIX PRINTING PLATES LTD
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Location BRISTOL, BS10 5SQ
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Digital
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Ref NAS-2000060356
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Application Deadline Date 07/11/2026
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Start Date 23/11/2026
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Positions Available 1
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Working Week Monday to Friday, exact hours to be agreed between the apprentice and their manager.
Brief Description
You will work within Phoenix Printing Plates Ltd providing first-line ICT support while developing your knowledge, skills and behaviours. You will support users, maintain systems, assist with digital workflows, and gain an understanding of the printing industry as you learn more about the business.
Training to be Provided
Information Communications Technician Level 3.
You will attend a combination of online and face-to-face learning sessions at SGS College on a weekly basis during term time. Online sessions will be delivered via Microsoft Teams.
Future Prospects
This role provides an excellent opportunity for an individual looking to begin a career in Information and Communication Technology while gaining valuable workplace experience in a professional business environment.
Vacancy Detail
Key Duties and Responsibilities:
- Provide first-line support for hardware, software and network-related issues.
- Assist users with troubleshooting IT and system problems.
- Support the installation, configuration and maintenance of desktop PCs, laptops and peripheral devices.
- Maintain user accounts, passwords and access permissions under supervision.
- Provide support for business software applications and digital production systems.
- Assist with data entry, data management and data quality checks.
- Help maintain accurate IT asset records and technical documentation.
- Monitor and report IT incidents, escalating issues where appropriate.
- Assist with system updates, data backups and cyber security best practices.
- Support digital workflow processes within the printing and manufacturing environment.
- Develop an understanding of the printing plate production process and how technology supports manufacturing operations.
- Assist with the preparation, quality checking and dispatch of printing plates to meet customer requirements.
- Learn how to operate specialist plate-making equipment safely and effectively under supervision.
- Follow health and safety procedures when working with production equipment, chemicals and tools.
- Deliver excellent customer service to colleagues, customers and other stakeholders.
- Work as part of a team while developing technical, production and customer service skills.