IT Apprentice
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Company ALPHA OMEGA COMPUTERS LTD
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Provider LUMINATE EDUCATION GROUP
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Location WEST YORKSHIRE, WF17 6ER
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Type Apprenticeship
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Salary £16,640.00 per year
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Sector Digital
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Ref NAS-2000060404
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Application Deadline Date 13/11/2026
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Start Date 23/11/2026
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Positions Available 1
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Working Week This is a Monday- Friday role, 8:30am- 5:00pm, Monday to Friday, with 30 minute lunch.
Brief Description
The IT Apprentice provides first-line technical support across hardware, software, and networking systems while working toward a recognised IT qualification. This role offers hands on experience in resolving technical incidents, maintaining network and backup systems, and undertaking technical development projects.
Training to be Provided
- This is a full time role, which requires 2 full-sessions with Leeds City College per month, 1 session is taught at Print Works Campus, the second is taught remote/online
Future Prospects
- A full-time permanent contract is highly likely upon completion of the apprenticeship
Vacancy Detail
First-Line Technical Support:
- Provide 1st line technical support as the primary point of contact for end user issues
- Respond to IT support requests via phone, email, ticketing systems, or in person
- Document resolution steps and maintain accurate records within the IT Knowledge Base
Network & Connectivity Support:
- Troubleshoot network, Wi-Fi, VPN, and internet connectivity issues
- Assist with fundamental cabling, patch panel mapping, and switch port testing
- Support basic configuration and monitoring of local area network (LAN) devices and wireless access points
Systems & Infrastructure Maintenance:
- Assist with backup checks and disaster recovery procedures to ensure data integrity and business continuity
- Build, image, configure, and deploy desktop PCs, laptops, mobile devices, and peripherals
- Manage user accounts, access permissions, and distribution lists across Active Directory
- Perform routine maintenance, including software updates, antivirus deployment, and system patches
Professional Development & Personal Projects:
- Undertake personal projects and develop technical skills during quieter periods to expand core IT knowledge