ICT Apprentice
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Company 900 COMMUNICATIONS LTD
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Provider NOWSKILLS LIMITED
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Location DN4 5JH
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Digital
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Ref NAS-2000060407
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Application Deadline Date 21/11/2026
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Start Date 21/12/2026
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Positions Available 1
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Working Week Monday to Friday, full-time position. Shifts to be confirmed.
Brief Description
The IT Helpdesk Support Advisor is responsible for providing first and second-line technical support to internal users.The role involves supporting Microsoft 365 cloud services, end-user devices, business applications, and IT infrastructure, ensuring users remain productive with minimal disruption.
Future Prospects
When you click 'apply', you'll be redirected to the NowSkills website to register your details. Once you've completed your registration, a member of our recruitment team will be in touch to discuss your eligibility and guide you through the next steps.
Vacancy Detail
- Provide first and second-line technical support via telephone, email, remote support, and in person
- Log, prioritise, manage, and resolve support requests using the company's helpdesk ticketing system
- Support users with Microsoft 365 applications and cloud services
- Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, password resets, group membership, and access permissions
- Administer Exchange Online, including mailbox management and distribution groups
- Support Microsoft Teams, SharePoint Online, OneDrive for Business, and collaboration tools
- Install, configure, and maintain Windows desktops and laptops.
- Configure new user accounts, devices, and software
- Support printers, mobile devices, and peripheral hardware
- Troubleshoot networking issues, including Wi-Fi, VPN, DNS, DHCP, and connectivity problems
- Escalate complex issues to third-line support or external suppliers where appropriate
- Assist with software deployment, updates, and patch management
- Maintain accurate documentation of support procedures and resolutions
- Support IT asset management, including hardware and software inventories
- Assist with IT projects, migrations, and system upgrades
- Ensure compliance with IT security policies and best practices
Other Information
- Microsoft 365 Administration
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Microsoft Entra ID (Azure AD)
- Windows 10 and Windows 11
- Microsoft Office Applications
- Active Directory