Apprentice IT Support Assistant
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Company UNIVERSITY OF BIRMINGHAM
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Provider QA LIMITED
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Location Coventry, CV7 9HD
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Type Apprenticeship
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Salary £20,494.00 per year
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Sector Digital
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Ref NAS-2000060530
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Application Deadline Date 08/11/2026
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Start Date 04/01/2027
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Positions Available 1
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Working Week Monday to Friday, 9am- 5pm
Brief Description
We're offering an exciting apprenticeship opportunity within our IT team at the High Temperature Research Centre in Coventry. This is a fantastic chance to develop your IT skills, gain practical experience, and support colleagues across the business with a range of IT requirements while earning and learning.
Training to be Provided
- The training will be block release and online with QA
- There will also be additional support provided by their coach
Future Prospects
- On completion of this apprenticeship you may be able to progress into a IT Support Technician role
Vacancy Detail
- Providing IT support to staff, students and visitors. IT Support Assistants will typically spend 2 days a week dealing with face to face callers
- Developing and maintaining a good knowledge of the organisational structure in your area so as to be able to triage calls appropriately and understand the organisational impact of reported faults
- Where reported faults mean a member of staff is unable to work you will need to react quickly and diagnose and fix faults if possible or pass on to the appropriate person for further support. This would be both visit and remote tasks
- Treat everyone with dignity and respect, supporting equality and valuing diversity
- Installing any non-standard new PCs, service, image and redeploy existing PCs
- Moving and reinstalling IT equipment for office moves
- Obtaining quotations for staff IT equipment, under guidance, and processing orders where the quote is agreed
- Tracking and chasing orders which are in progress
- Ensuring office supplies are stocked
- Working with 3rd party contractors to organise and deploy IT hardware and software
- Implementing the tape changing process including managing the rotation of tape sets, between sites, libraries and fire safes
- Ensuring the asset database is accurate by adding, removing and updating records
- Checking and advising on the specification of equipment to feed into the rolling replacement programme
- Managing the disposal of IT equipment with 3rd party suppliers
- Treats everyone with dignity and respect in line with current equality legislation
Other Information
- Passing a Disclosure and Barring Service (DBS) check