Customer Service Apprentice
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Company PREMIER EDUCATION GROUP LIMITED
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Provider THE EDUCATIONWISE ACADEMY LTD
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Location Attleborough, NR17 1EJ
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Type Apprenticeship
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Salary £15,600.00 per year
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Sector Sales, marketing and procurement
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Ref NAS-2000060598
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Application Deadline Date 31/10/2026
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Start Date 30/11/2026
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Positions Available 1
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Working Week Monday to Thursday (to be confirmed against the team rota), 8.30am to 5.00pm with a one-hour unpaid lunch break. Hybrid: at least half your working time in our Shropham office, the rest from home.
Brief Description
Start your career in customer service with a Level 3 apprenticeship. Help parents with bookings and payments for our after-school clubs, holiday clubs and wraparound care. You’ll get full training, a mentor from day one and a four-day week.
Training to be Provided
You’ll work towards a Level 3 Customer Service Specialist qualification with Educationwise Academy, rated Outstanding by Ofsted. It takes about 15 months and is fully funded.
All your training happens during your paid working hours. We plan most of it for our quieter weeks, so you’re free to help parents when we’re busiest. An experienced member of the team will mentor you from day one, and you’ll have monthly one-to-ones with your manager.
If you don’t yet have GCSE English and maths at grade 4/C or above, we’ll support you to work towards them where needed.
Future Prospects
This is a permanent role, so you’ll have a job when you finish your apprenticeship, with a pay rise. You can then grow into a more senior customer role. Your own personal development plan, including a weekly learning hour, will help you get there.
We believe in growing our own people. Will Baker, who you’ll report to, started at Premier Education as an apprentice ten years ago. Today he leads our marketing, lead generation and Customer Solutions teams.
Vacancy Detail
Every problem you solve helps a child get to their after-school club, holiday club or wraparound care.
You’ll be one of the first people parents speak to when they need help. You’ll answer their calls and emails and put things right quickly and kindly. You’ll join a friendly Customer Solutions team of three and be part of our wider customer team, alongside marketing and lead generation.
Your day-to-day will include:
- Answering calls and emails from parents, schools and franchisees, using HubSpot
- Helping parents with bookings, changes, cancellations and refunds, following our policies
- Updating bookings in our booking system and processing refunds in Stripe
- Explaining childcare vouchers, Tax-Free Childcare and other payment schemes clearly
- Helping parents use our booking app and Family Portal, and reporting anything that isn’t working
- Replying to online reviews and logging complaints so they’re followed up
- Passing anything sensitive, such as safeguarding or legal matters, to the right person straight away
- Keeping clear, accurate notes on your calls and emails
- Supporting the marketing and lead generation teams when Customer Solutions is quieter
The work has a rhythm. September and January are our busiest months and Mondays are our busiest day, so the pace changes through the year.
Other Information
Other things to consider:
- You’ll need your own transport to get to our office in Shropham, Norfolk, and a quiet space at home with reliable internet.
- You’ll need to be able to work Monday to Thursday and take your holidays outside September and January.
- Any offer is subject to references and an enhanced DBS check.