Customer Service Apprentice
-
Company RAIL FUTURES NETWORK LTD
-
Provider CITY OF SUNDERLAND COLLEGE
-
Location WALLSEND, NE28 9NX
-
Type Apprenticeship
-
Salary £15,600.00 per year
-
Sector Sales, marketing and procurement
-
Ref NAS-2000060564
-
Application Deadline Date 20/11/2026
-
Start Date 04/01/2027
-
Positions Available 2
-
Working Week Monday – Friday 8am – 4pm 30 minutes lunch break 37.5 hours per week.
Brief Description
Start your customer service career with Rail Futures. Supporting learners, colleges, employers and industry partners by answering enquiries, keeping records accurate and coordinating appointments, you'll develop practical skills in phone, email and digital channels while working towards the L2 Customer Service apprenticeship standard.
Training to be Provided
Level 2 Customer Service Practitioner Apprenticeship Standard
You will receive structured workplace training and support to prepare for the end-point assessment.
Future Prospects
On successful completion there may be an opportunity to progress into a permanent customer service or business support role within our recruitment or operations team.
Vacancy Detail
What you will do
- Be a friendly and professional first point of contact for learners, colleges, employers and industry partners.
- Answer enquiries by telephone, email and digital channels, providing clear information and timely updates.
- Understand customer needs and refer more complex queries to the right colleague.
- Record enquiries, actions and outcomes accurately on customer and learner systems.
- Arrange appointments, interviews, assessment days and induction activities.
- Handle straightforward concerns calmly and help resolve customer issues.
- Protect confidential information and follow GDPR, service and health and safety procedures.
- Work with colleagues, gather feedback and suggest ways to improve the customer experience.
Other Information
Essential:
A willingness to complete any required English and maths functional skills during the apprenticeship.
Desirable:
GCSEs in English and maths, or equivalent.
Customer-facing, voluntary or work experience.
Basic experience using email and Microsoft applications.