Business Administration Apprentice – Service Department

The Business Administration Apprentice will support the day-to-day running of the Service Department, gaining practical experience in

• Administration
• Customer service and operational processes within the lift industry.
• Provide general administrative support to the Service Department, assisting with daily tasks and ensuring the smooth running of operations.
• Answer incoming telephone calls and emails, dealing with customer enquiries in a professional and helpful manner.
• Assist with logging lift breakdowns, service requests and maintenance tasks onto the company's management systems.
• Support the scheduling and coordination of engineers for planned maintenance, breakdowns and repair works.
• Liaise with engineers to obtain job updates, completed paperwork and relevant information.
• Update and maintain accurate customer records, job details and service documentation.
• Assist with monitoring outstanding jobs and following up on incomplete tasks or overdue paperwork.
• Communicate with customers regarding engineer attendance, job progress and service updates.
• Support the preparation of reports, spreadsheets and other administrative documents.
• Assist with processing purchase orders, supplier enquiries and general departmental documentation.
• Work closely with colleagues across the Service and Repairs Departments to ensure effective communication and coordination.
• Learn to use company management systems, including Simpro, alongside Microsoft Office applications.
• Attend team meetings and contribute to improving administrative processes and customer service.
• Develop an understanding of the lift industry, including planned preventative maintenance, breakdown response and repair processes.
• Undertake additional administrative duties as required while working towards the Business Administrator Level 3 apprenticeship qualification.