Information Communications Technician Apprenticeship
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Company SERIUN LTD
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Provider BURNLEY COLLEGE
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Location BARROWFORD, BB9 6BP
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Digital
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Ref NAS-2000060937
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Application Deadline Date 30/11/2026
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Start Date 07/12/2026
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Positions Available 1
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Working Week This may be discussed at the interview.
Brief Description
This is an opportunity for a dynamic IT Apprentice to join a fast growing IT Managed Service Provider. The role will be based within our Service Desk, working on tickets and directly assisting customers. Initially office-based with scope to work on-site.
Training to be Provided
The method of delivery for this apprenticeship will be day release. This means the apprentice will work with their employer 4 days a week and attend the college 1 day per week for their study day.
Future Prospects
Once the apprentice has completed the Level 3. You may have the opportunity to progress onto the Level 6.
Vacancy Detail
General duties will include:
- Resolving customer issues via a ticketing system, phone and email
- Working to Service Level Agreement
- Working with network devices such as routers, firewalls and switche
- Windows Server troubleshooting including 2012/2016/2019 versions
- Windows endpoint troubleshooting including Windows 7 and Windows 10
- Office 365 Administration including troubleshooting and setting up
- General TCP/IP, Lan, Wan and VPN troubleshooting
- Working with end users to log their issues and update when required
- Experience of networking cabling, patch panels and numbering systems
- Experience ticket systems. Working on end user devices to format, reset and build new hardware.
- Troubleshooting end user device issues, replacing hardware such as graphic cards, keyboard and mice
- Delivering suitable on site work when requested by other teams within the business, such as delivering hardware or very basic setup within experience range to assist with any resource limitations within the business