After-Sales Care Co-ordinator Apprentice

As with any small family-run business, no two days will necessarily look the same, but your role will include:

• Spare parts enquiries: Helping customers find the parts they need, putting together quotes and processing orders
• Service support: Keeping the admin side of our service department running smoothly and helping the team stay organised
• Checking in: Touching base with customers after purchases, installations and service visits to make sure everything's running as it should
• Getting feedback: Finding out what our customers think, gathering reviews and testimonials, and helping us turn great customer experiences into case studies
• Building relationships: Being a friendly, helpful point of contact for our customers, making sure enquiries are followed up and nobody gets forgotten about
• A bit of everything else: Helping with general admin and supporting the wider team wherever needed.

We're much more interested in finding the right person than ticking off a long list of qualifications.

You'll ideally be someone who:

• Loves helping people and genuinely cares about giving great customer service
• Is organised, reliable and has a good eye for detail
• Is happy chatting to customers on the phone and over email
• Can juggle a few different tasks without losing track of the important stuff
• Takes the initiative, follows things through and doesn't need chasing
• Brings a positive attitude and a friendly, can-do approach to the team.

Don't worry if you have no knowledge of what commercial catering equipment is, how to cook a decent pizza or what the foodservice industry looks like. There's plenty to learn, and we'll help you get to grips with our way of doing things!