Apprentice Business Admin

Key Responsibilities:

• Property Management: Coordinate maintenance requests, source and instruct contractors, monitor progress, resolve routine maintenance issues, process invoices and maintain accurate records of works and communications.
• Tenancy Administration: Handle rental enquiries, arrange property viewings, assist with tenant applications, referencing and onboarding, support inventories and inspections, monitor rental arrears and maintain accurate property management records and systems.
• Compliance: Monitor property safety certificates and compliance documentation, arrange renewals ahead of expiry dates, chase outstanding documentation and works, and escalate potential compliance issues promptly.
• Customer Service: Provide professional, responsive and helpful support to landlords, tenants, applicants, contractors and other stakeholders. Manage enquiries and concerns effectively, communicate updates and realistic timescales, maintain positive relationships and ensure all communications are accurately recorded.
• Team Support: Assist the wider property management team with day-to-day administration, record-keeping and other duties as required, ensuring company procedures and legal requirements are followed.

The ideal candidate will be highly organised, detail-oriented and able to manage competing priorities effectively. They will have excellent communication and customer service skills, a proactive approach to problem-solving and the ability to build positive working relationships. Accuracy, professionalism, reliability and a commitment to maintaining high standards of property management are essential.

Duties will include, but will not be limited to:

• Managing and maintaining a portfolio of properties to a high professional standard, coordinating maintenance works, instructing contractors, monitoring progress and processing invoices.
• Liaising with landlords, tenants and contractors to resolve maintenance issues efficiently, following up outstanding works and escalating complex matters where necessary.
• Handling rental enquiries, arranging property viewings, processing applications and assisting with tenant referencing and onboarding.
• Assisting with inventories and property inspections, monitoring rental arrears and maintaining accurate property records, dashboards and internal systems.
• Monitoring property safety certificates and compliance documentation, arranging renewals, chasing outstanding requirements and escalating potential compliance issues.
• Providing professional and responsive customer service to landlords, tenants, applicants, contractors and other stakeholders.
• Responding to telephone calls, emails and general enquiries promptly, maintaining positive relationships and keeping relevant parties informed of progress, timescales and delays.
• Managing queries and concerns calmly and professionally, escalating complaints or complex matters to the appropriate Property Manager or senior team member.
• Maintaining accurate records of maintenance requests, contractor communications, compliance requirements and tenancy-related activities.
• Completing general administrative duties, record-keeping and filing, and supporting the wider property management team as required.
• Ensuring all duties are carried out in accordance with company procedures, relevant legal requirements and the highest standards of professionalism and customer service.