Customer Service Apprentice
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Company The Encore Group (Envelopes and Packaging) Ltd
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Provider EAST DURHAM COLLEGE
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Location Peterlee, SR8 2JF
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Sales, marketing and procurement
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Ref NAS-2000061290
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Application Deadline Date 24/11/2026
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Start Date 01/12/2026
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Positions Available 1
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Working Week Monday - Friday, 08:30 - 17:00, with a 30 minute lunch break.
Brief Description
Delivering outstanding customer service while supporting office organisation and communication through effective administrative duties. This role puts you at the centre of both the team & the customer experience — you’ll ensure every interaction is positive, professional, and efficient, helping to create a welcoming environment for everyone.
Training to be Provided
- The apprentice will be in the workplace five days per week and will be visited by a college tutor once a month
- Customer Service Practitioner Level 2 Apprenticeship, including Functional Skills in English and maths if required
Future Prospects
- Upon sucessful completion of the apprentice there is the possibility of full time employment with the opportunity to achieve further qualifications
Vacancy Detail
Duties & Responsibilities:
- Keeping computer databases up to date
- Processing orders
- Printing and collating job bags for production
- Assisting management with daily tasks, basic quality checks & BRC requirements
General Admin duties which may include:
- Answering phones
- Filing
- Sending of post
- Learning about the company and available products/services
- Preparing meeting rooms by setting up chairs and getting refreshments
- Being ready for any other administrative tasks that are required