Medical Administrator Assistant Apprenticeship
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Company Lanchester Medical Centre
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Provider DERWENTSIDE COLLEGE
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Location DURHAM, DH7 0LP
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Type Apprenticeship
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Salary £15,600.00 per year
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Sector Business and administration
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Ref NAS-2000061355
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Application Deadline Date 13/11/2026
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Start Date 23/11/2026
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Positions Available 1
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Working Week 37.5 hours per week. 8.30am to 5.00pm, Monday to Friday, with a 30 min unpaid lunch break.
Brief Description
An exciting opportunity to join a busy GP practice, gaining hands-on experience in patient services and administration. You will support patients with enquiries, appointments and medical records while developing valuable skills and working alongside a friendly, supportive healthcare team.
Training to be Provided
Workplace learning:
Employed within a GP Practice carrying out medical administrator duties. Learning through day-to-day tasks. Supported by Practice and Assistant Managers and experienced colleagues.
Off-the-job training:
Protected learning time during paid working hours, allowing the apprentice to do Practice mandatory training, online learning modules, one to one coaching and reviews.
Future Prospects
Upon successful completion of the apprenticeship, there may be an opportunity for the right candidate to progress into a permanent position within the practice. However, continued employment is not guaranteed and will be dependent on performance and business needs.
Vacancy Detail
Patient Services
- Respond to patient enquiries by telephone, email, and face-to-face.
- Book, amend, and cancel patient appointments.
Provide information and guidance regarding practice services. - Ensure patients are treated with courtesy, dignity, and respect at all times.
Administration
- Process incoming and outgoing correspondence.
- Scan, code, and file patient documents accurately onto clinical systems.
- Maintain accurate and up-to-date patient records.
- Register new patients and update demographic information.
- Support practice recall and appointment systems.
Referrals and Clinical Support
- Process referrals to hospitals, community services, and specialist clinics.
- Monitor referral tracking systems and follow up where necessary.
- Assist with the processing of test results and patient communications as directed by clinicians.
- Support the administration of chronic disease monitoring and recall programmes.
Information Governance
- Maintain strict confidentiality of patient and practice information.
- Comply with GDPR, NHS guidelines, and practice policies.
- Ensure accurate handling and storage of sensitive information.
Team Working
- Work collaboratively with GPs, nurses, healthcare assistants, and administrative colleagues.
- Provide cover for colleagues during periods of absence.
- Participate in staff meetings and training activities.
Other Information
The successful candidate must pass a Disclosure and Barring Service (DBS) check.