Business Administration/Customer Service Apprentice
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Company UNIVERSAL SOLUTIONS TRADING LTD
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Provider DUDLEY COLLEGE OF TECHNOLOGY
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Location HALESOWEN, B62 8DF
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Business and administration
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Ref NAS-2000061634
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Application Deadline Date 15/11/2026
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Start Date 21/11/2026
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Positions Available 1
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Working Week Monday - Friday, 9:00am - 3:30pm (30 mins lunch).
Brief Description
The administrator will support the day-to-day running of the office, assisting with customer enquiries, processing orders, preparing invoices, maintaining records coordinating deliveries and general customer relations. With the Operations Director and wider team they will help ensure administrative tasks are completed accurately and on time.
Training to be Provided
Business Administrator Level 3 Apprenticeship Standard qualification.
End Point Assessment.
No day release at college, all training to be done in the workplace
Candidates aged 16-18 who have not already achieved GCSE Grade 4/C/Level 2 English and maths, will be required to undertake maths and English as part of their apprenticeship (also undertaken in the workplace).
Future Prospects
The possibility of a permanent role within the company.
Vacancy Detail
We are looking for an organised and enthusiastic Office Administration Apprentice to support the daily running of our office. Working closely with our Office Manager and wider team, you will gain practical experience in customer service, order processing and general business administration while completing your apprenticeship.
Key responsibilities
With training and supervision, you will:
- Respond to customer enquiries by telephone and email.
- Assist with processing customer orders and preparing order acknowledgements.
- Help coordinate deliveries and provide customers with order updates.
- Support the preparation of quotations and invoices.
- Maintain accurate customer records and update our CRM system.
- Assist with filing, data entry and managing shared inboxes.
- Support basic accounts administration, including recording invoices and following up payment queries.
- Assist with purchasing administration and updating stock records.
- Complete apprenticeship training and assessments, applying your learning in the workplace.
Other Information
Previous office experience is not essential, as training and support will be provided.
The role requires good organisation, attention to detail, confident communication and the ability to prioritise a varied workload.