Apprentice Licensing Customer Service Assistant
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Company Solihull Metropolitan Borough Council
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Location Solihull, B91 3RG
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Type Apprenticeship
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Salary £24,552.00 per year
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Sector Sales, marketing and procurement
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Ref NAS-2000061695
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Application Deadline Date 15/11/2026
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Start Date 01/01/2027
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Positions Available 1
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Working Week Monday to Friday, 9.00am to 5.00pm.
Brief Description
To provide support to the Licensing Team to meet high service demand.
The function of this post is to provide assistance and support in answering customer queries within the Licensing Team in Regulatory Services, and in particular assisting the Taxi Licensing Training Officer.
Training to be Provided
Face to face workshops every month on the work premises.
Future Prospects
There is no guarantee of a permanent role at the end of the apprenticeship but there is the opportunity to apply for any relevant internal vacancies.
Vacancy Detail
To be trained to answer all enquiries in a timely, courteous, and professional manner, ensuring that customer needs are clearly understood, and those enquiries are followed through to conclusion, through the use of effective problem solving and interpersonal skills.
To use own initiative and problem-solving skills to deal with enquiries via a range of communication methods including face to face, telephone, and email.
To be first point of contact for the public and other service users that have made enquiries or requests for services and to ensure they are received and recorded correctly.
To work as part of a team to handle difficult or sensitive issues and customer complaints effectively.
To communicate effectively with customers and take responsibility for keeping accurate and up to date records in accordance with appropriate standards, procedures and quality management systems of the service.