Customer Service Apprentice
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Company OAKLAND INTERNATIONAL LIMITED
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Provider HEART OF WORCESTERSHIRE COLLEGE
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Location Worcestershire, B98 9DB
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Sales, marketing and procurement
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Ref NAS-2000057568
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Application Deadline Date 07/11/2026
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Start Date 14/11/2026
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Positions Available 1
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Working Week Monday to Friday - 7 hours per day. 1 hour lunch break. Times to be discussed with applicant.
Brief Description
A Customer Service Apprentice provides support to customers while developing the skills, knowledge, and behaviours needed for a career in customer service. Working alongside experienced colleagues, the apprentice learns how to deliver excellent customer experiences, resolve enquiries, and build positive relationships with customers.
Future Prospects
A Customer Service Apprenticeship is an excellent starting point for a long-term career within the business. Following successful
completion of the apprenticeship, employees who demonstrate commitment. strong performance, and a positive attitude may
have opportunities to progress into a variety of roles, including:
- Customer Service Advisor
- Senior Customer Service Advisor
- Customer Service Coordinator
- Customer Service Team Leader
- Customer Service Manager
Vacancy Detail
- Respond to customer enquiries by phone, email and face to face.
- Provide accurate information about products, services and processes.
- Assist in resolving customer issues and complaints professionally.
- Process customer requests, orders and records accurately.
- Maintain customer databases and administrative records.
- Work collaboratively with colleagues across different departments.
- Develop communication, problem-solving and organisational skills.
- Follow company procedures, policies and service standards.
- Complete apprenticeships training and coursework alongside practical work experience.