ICT Apprentice
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Company Buckinghamshire Council
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Provider BUCKINGHAMSHIRE COUNCIL
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Location Aylesbury, HP20 1UD
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Sales, marketing and procurement
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Ref NAS-2000061715
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Application Deadline Date 15/11/2026
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Start Date 01/12/2026
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Positions Available 1
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Working Week Monday - Friday, 9.00am - 5.00pm.
Brief Description
Are you looking for a future career whilst achieving an apprenticeship qualification? Do you have a passion to learn and work in IT? If this is you we want to hear from you! Our IT Services Team provides IT solutions and support to over 4000 internal customers. You will learn on-the-job and work to successfully resolve customer IT issues.
Training to be Provided
You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service L3 Specialist qualification. Off-the-job training will follow the time allocations outlined in the Occupational Standard for study, training and assessments.
Your training will be a via a blended learning approach, with face-to- face visits in your wokplace, on-line group workshops on a monthly basis and hands on training within the workplace providing you with all you require to be successful.
You will be given one day a week to complete your training
The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes:
- Knowing your customers
- Providing a positive customer experience
- Meeting regulations and legislation
- Systems and resources
- Working with your customers/customer insights
- Dealing with customer conflict and challenge
Future Prospects
- We cannot guarantee a permanent position following completion of the apprenticeship, but we have an excellent track record of keeping our successful apprentices on in the organisation
- This apprenticeship is a great opportunity to gain a range of IT /Customer Service skills and gain experience of working for a large, and busy, IT service
Vacancy Detail
As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints, and queries.
Working alongside experienced IT professionals you will be mentored and trained in the use of various IT systems and software packages.
Your duties will include:
- Diagnosing & resolving software, hardware and networking incidents
- Learning how to use a range of IT support tools
- Recording, updating and documenting requests using the IT Service Desk system
- Installing and configuring new IT equipment
- Providing excellent customer service when speaking to internal and external customers
Other Information
This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and/or unspent convictions.