Business Admin Apprentice

To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

To ensure the doctors are able to provide an efficient, helpful and caring service to the practice population.

This is a fully work-based programme
You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider
You will be studying the Level 3 Business Administrator apprenticeship standard

Potential full time role available for the right candidate upon completion of apprenticeship

Ensure efficient operation of the appointment system, and monitor the flow of patients into consulting and treatment rooms
Advise patients of relevant charges for private services, accept payment, and issue receipts
Respond to all queries and requests for assistance from patients and other visitors
Ensure reception and waiting areas are kept neat and tidy
Book appointments and recalls, ensuring full name and DOB are entered, to ensure that the correct record is retrieved
Receive and make calls as required. Divert calls and take messages as appropriate
Ensure that the system is operational at the beginning of each day
Open and stamp incoming mail
Scan hospital letters and other correspondence
Dealing with changes of patient information and receiving all evidence as appropriate
Clear rooms after surgeries and replenish any necessary stock
Assist with daily Pathology lab results: administration of GP tasks
Any other duties the management feel appropriate to the role