Test Centre Administrator Apprentice
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Company SPAAK EDUCATION LTD
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Provider DAVIDSON TRAINING UK LIMITED
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Location Reading, RG1 1DX
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Business and administration
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Ref NAS-2000061727
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Application Deadline Date 30/11/2026
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Start Date 01/12/2026
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Positions Available 1
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Working Week SPARK Exam Centre Opening Hours- Tuesday, Wed, Thursday & Friday: 08:00- 16:00; Sat: 09:00- 16:00. You will be required to work 5 days per week total of 30 hours. This may include Saturdays. The working times/days may also be subject to change.
Brief Description
Role involves handling inbound/outbound calls and emails, managing incoming enquiries, and performing various admin duties as needed. You will conduct mandatory training through the company’s in-house system. Responsibilities also include carrying out security checks on candidates entering the centre and invigilating online exams.
Training to be Provided
- Full training will be given, leading to a recognised Business Administration Apprenticeship Standard Level 3 qualification
- Full-on-the-job training will be delivered
- Off-the-job training will be supported by our training provider - Davidson Training UK Ltd
- You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent)
- All training will be delivered in the workplace during working hours; no college day release is required
Future Prospects
- Subject to successful completion of the apprenticeship, there may be an opportunity to progress into a full-time permanent role within the company
Vacancy Detail
This is a wonderful opportunity for you to help people during a very important event in their lives. Along with our small, vibrant team, who all share our passion for helping customers throughout their learning and assessment journey. Supporting our test centre team, you will:
- Make and receive calls and emails
- Handle incoming enquiries
- Welcome, greet and check in customers/test-taking candidates
- Carry out security checks on candidates coming into the centre
- Verify customer/candidate personal identification documents and explain the exam testing process/rules
- Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the test centre
- Maintaining confidentiality and professionalism at all times, especially when dealing with sensitive candidate data
- Comply with all exam testing security and procedures and follow company policies using careful judgment
- Invigilate candidates while they are completing their exam/test, including online tests
- We have an in-house training system, where you will have to conduct mandatory training
- Other ad hoc admin duties
Other Information
Important Note- Genuine Occupational Requirement (GOR): Due to the nature of the role, there is a genuine occupational requirement for the apprentice to be female. This is to ensure the comfort, dignity, and religious needs of female Muslim candidates being invigilated, as the role involves conducting physical checks in private areas (e.g. under head coverings), which must be carried out by a female.
To fall in line with HMRC requirements candidate MUST BE 18 and over. Location- Please use ANY Reading town car park - a couple of minutes' walk from the exam centre. Approximately 2 minutes' walk from Reading train station; Approximately 5 minutes' walk from Reading Mall shopping car park. An approximately 5-minute walk from Queen's Road car park.
You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring restricted behaviour, and noticing details from a distance. You should be able to sit for long periods of time and escort candidates to and from the exam/test room.