Student Reception and Administration Apprentice
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Company The Canterbury Academy
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Provider EKC GROUP
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Location Kent, CT2 8QA
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Business and administration
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Ref NAS-2000061760
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Application Deadline Date 27/11/2026
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Start Date 30/11/2026
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Positions Available 1
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Working Week Monday to Friday, 8:30am until 5.00pm.
Brief Description
To support the Student Reception. Lead in providing a welcoming, organised and safe service for students, families, visitors and staff, while developing customer service and administration skills through a supported apprenticeship.
Future Prospects
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.
Vacancy Detail
- Support the Student Reception
- Lead in responding to student enquiries, referring matters that need a decision or further support to the appropriate member of staff
- Welcome students, families and visitors, following the school’s procedures
- Answer calls, emails and routine enquiries politely and accurately, and pass messages to the right colleague
- Check duty notifications and pass relevant information promptly to on-call staff, following the school’s procedures
- Check student timetables on the school system to help respond to enquiries and direct students appropriately
- Support the Student Reception Lead with checking student medication records and arrangements, following the school’s medicines policy
- Refer any discrepancy or concern to the authorised member of staff; administer medication only if separately trained and authorised to do so
- Support students who come to reception, including those who are unwell or distressed, and promptly involve the appropriate trained or designated member of staff
- Maintain accurate reception records and support routine tasks such as preparing letters, filing, scanning and arranging appointments
- Handle personal information confidentially and follow the school’s data protection, safeguarding, health and safety, emergency and attendance procedures
- Attend planned apprenticeship training, complete agreed learning activities and take part in progress reviews with the manager and training provider
- Carry out other reasonable duties appropriate to the role and stage of training
Other Information
Essential
- A calm and welcoming manner
- Clear spoken and written communication
- Good organisation and attention to detail
- Basic digital skills
- Discretion with confidential information
- Willingness to learn, accept feedback and complete the apprenticeship
Desirable
- Experience helping customers or visitors
- Familiarity with office software
- Experience in a school or other public-facing setting
Safeguarding
- The school is committed to safeguarding and promoting the welfare of children. Appointment is subject to the school’s safer recruitment procedures and the checks appropriate to this role
- The successful candidate must read and follow the school’s safeguarding policies and the current Keeping children safe in education guidance