Business Administration Apprenticeship

1. General administration
Answering telephone calls and directing enquiries to the correct departments.
Responding to emails and dealing with customer enquiries.
Filing and organising paperwork and electronic documents.
Photocopying, scanning and printing documents.
Updating and maintaining company records and databases.
Booking meetings and managing appointments.
2. Customer service
Communicating with customers professionally over the phone and by email.
Dealing with general customer questions and enquiries.
Passing customer requests to the relevant departments.
Providing updates to customers where appropriate.
Building positive relationships with customers and colleagues.
3. Data entry and record keeping
Entering customer and business information onto computer systems.
Updating spreadsheets and company databases.
Checking information for accuracy.
Maintaining organised records and ensuring information is up to date.
Handling confidential information appropriately.
4. Supporting the engineering team
As GTAccess works in the access equipment industry, you may also help with:

Organising engineering paperwork and documents.
Updating equipment maintenance and service records.
Filing inspection and service reports.
Helping organise engineer appointments and schedules.
Processing job sheets and other engineering documentation.
Communicating with engineers to help keep administrative tasks organised.
5. Supporting the wider business
Helping different departments with administrative duties.
Preparing documents, letters and reports.
Ordering office supplies when needed.
Assisting with invoices and purchase orders.
Updating internal systems.
Supporting managers with general office tasks.