Jericho (The ReUsers/ WoodShack) Customer Service apprenticeship
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Company THE JERICHO FOUNDATION
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Location Sutton Coldfield, B75 7BB
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Sales, marketing and procurement
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Ref NAS-2000062071
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Application Deadline Date 15/11/2026
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Start Date 05/01/2027
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Positions Available 2
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Working Week Weekly rota is in place across 7 days working 4 days, including two full weekends every 4 weeks. Shifts are 8am to 4pm, Monday to Friday, Saturdays 8am to 4.30pm and 10am to 4.30pm, on Sundays.
Brief Description
We are looking for apprentices to work across our social enterprises The ReUsers & WoodShack. You will work for 12-15 months and be supported to achieve a level 2 Customer Service qualification.
Around 25% of the role is either collecting or delivering stock, working 1-2-1 with a driver plus significant amounts of lifting.
Training to be Provided
- You will be supported to achieve a level 2 NVQ qualification in Customer Service
- If you do not have a level 1 pass in English and maths, you will have be supported to achieve this. If you don't have a level 2 pass in English and maths, you will be supported to upskill to this level
- This training will be delivered on a regular basis at the workplace by a Next Level Training assessor with time given to complete the coursework during work time
Future Prospects
By the end of the apprenticeship, we will help you identify future career routes and with applications for jobs and/or other training courses.
Vacancy Detail
On a daily basis you could be working in either/ or the ReUsers or the WoodShack
Specific tasks include but are not limited to:
Greeting customers as they enter the shop
Accepting new donations
Collecting wood from customers in the role as driver’s mate
Sorting and processing collected items
Assisting customers to find the products they are looking for
Dealing with customer queries
Serving customers on the till
Loading and unloading customers’ vehicles and our vans
Keeping the site clean and tidy and tidy and following strict Health and Safety procedures
Any other duties requested by the Line Manager
Other Information
Due to funding criteria, we can only consider applications from people who live within the boundary of the Royal Town of Sutton Coldfield.
There is a requirement to lift weights up to 16kg (female) or 25kg (male)
You should be aware that there are temperature fluctuations onsite due to the building and the requirement to work outside some of the time. Additional clothing will be provided where necessary.