Customer Service Apprentice
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Company HAYLEY GROUP LIMITED
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Provider LEARNING CURVE GROUP LIMITED
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Location Bury St. Edmunds, IP32 7DX
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Sales, marketing and procurement
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Ref NAS-2000062243
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Application Deadline Date 29/11/2026
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Start Date 15/12/2026
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Positions Available 1
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Working Week Monday to Friday 9am to 5pm.
Brief Description
Kick-start your career with hands-on experience across our Trade Counter, Internal Sales and Warehouse Operations. You’ll develop customer service, communication and problem-solving skills while learning products, systems and processes. Successful apprentices may progress into Customer Service or Internal Sales roles.
Training to be Provided
Blended learning - 1:1 coaching & mentoring, workshops and online learning.
Future Prospects
Following successful completion, there may be the opportunity to progress into a Customer Service or Internal Sales role.
Vacancy Detail
As a Customer Service Apprentice, you’ll gain hands-on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through:
- Trade Counter – supporting and serving customers face-to-face
Internal Sales / Office – handling calls, emails, and customer enquiries - Warehouse Operations – understanding stock, order fulfilment, and logistics
This well-rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery.
You’ll learn how to:
- Communicate confidently with customers and colleagues
- Handle enquiries, orders and problem-solving effectively
- Use internal systems and processes
- Deliver a high standard of customer service in a fast-paced environment