IT Support Apprentice
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Company CERULEAN SOLUTIONS LTD
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Provider SOLVEWAY LIMITED
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Location Barnet, EN4 0DZ
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Type Apprenticeship
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Salary £18,000.00 per year
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Sector Digital
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Ref NAS-2000047128
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Application Deadline Date 24/11/2026
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Start Date 25/11/2026
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Positions Available 1
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Working Week Monday to Friday.
Brief Description
This is a Level 3 AAT Apprenticeship role - split 80/20 between working and earning with the employer gaining valuable hands on skills, and learning & gaining qualifications with Solveway Apprenticeships!
Training to be Provided
Training Provided:
CompTIA A+
Microsoft AZ-900
Future Prospects
Upon successful completion of the apprenticeship, you will have developed a strong foundation in IT and networking, opening doors to various career opportunities within Cerulean Solutions Ltd or the wider IT industry. You will be well-positioned for roles such as Network Support Technician, IT Support Engineer, or Junior Network Administrator, with potential for further professional development and specialisation.
Vacancy Detail
- Assisting with the diagnosis and resolution of hardware, software, and network-related issues.
- Providing first-line technical support to users via telephone, email, remote access, and ticketing systems.
- Supporting the installation, configuration, and maintenance of desktops, laptops, printers, mobile devices, and networking equipment.
- Assisting with the setup and administration of user accounts, permissions, and access controls.
- Supporting the monitoring and maintenance of client networks, servers, and cloud-based systems.
- Assisting with routine system updates, security checks, backups, and preventative maintenance activities.
- Maintaining accurate records of support requests, technical documentation, and completed work within the service management system.
- Escalating complex technical issues to senior engineers where appropriate.
- Supporting network infrastructure projects, including switch, router, wireless, and connectivity deployments.
- Developing an understanding of cyber-security best practices and assisting with maintaining secure IT environments.
- Delivering excellent customer service while communicating professionally with clients and colleagues