Digital Response Apprentice
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Company CREDIT RESOURCE SOLUTIONS LTD
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Provider INTEC BUSINESS COLLEGES LIMITED
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Location HALIFAX, HX3 5AX
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Type Apprenticeship
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Salary £24,784.00 per year
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Sector Sales, marketing and procurement
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Ref NAS-2000062427
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Application Deadline Date 01/12/2026
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Start Date 07/12/2026
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Positions Available 2
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Working Week Monday - Friday, between 8.00am - 6.00pm & every alternative Saturday between 9.30am - 12.30pm.
Brief Description
Support customers by listening to their individual needs and understand their circumstances, helping to identify the most appropriate solutions. This could include setting up manageable repayment plans, referring them to free debt advise services or supporting them through the dispute resolution process.
Training to be Provided
- Customer Service Practitioner Level 2 Apprentice Standard
- End Point Assessment
- Level 2 Functional Skills in English & maths if required
- Training will be delivered with a blend of online & onsite assessor visits every 4 - 6 weeks
Future Prospects
- Career progression includes Team Leader and Team Management Progression on successful completion of the apprenticeship
- Permanent position
Vacancy Detail
- Responding to customer enquiries through email, WhatsApp, webchat and conversational SMS.
- Communicating with customers and third parties in a professional, clear and helpful manner.
- Understanding customers' individual circumstances and identifying appropriate solutions.
- Supporting customers in negotiating manageable repayment arrangements through digital channels.
- Handling customer and client enquiries efficiently and effectively.
- Processing and responding to incoming customer correspondence.
- Recognising when customers may be experiencing financial difficulties and ensuring they receive appropriate support and guidance.
- Following regulatory and compliance requirements to ensure customers are treated fairly.
- Working towards individual performance targets while maintaining high standards of customer service.
Other Information
- This role is office based - Hybrid working is not available
- Free hot drinks machine
- Employee wellness scheme
- Employee perks package, via 'Perk box'
- Opportunities for professional development & career advancement
- Collaborative and dynamic work environment