Customer Service Representative Apprentice
-
Company Curo Group
-
Provider CITY OF BRISTOL COLLEGE
-
Location Somerset, BA2 1EP
-
Type Apprenticeship
-
Salary £17,468.86 per year
-
Sector Sales, marketing and procurement
-
Ref NAS-2000062536
-
Application Deadline Date 18/11/2026
-
Start Date 02/12/2026
-
Positions Available 1
-
Working Week Monday - Friday, 37 hours a week. Shifts to be confirmed.
Brief Description
Being the first point of contact for all customers through a variety of channels and providing advice, guidance and query resolution for customers, together with comprehensive clerical, administrative and support service.
Training to be Provided
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Level 2
- Providing customer service products and services for business and other organisations including face to face, telephone, digital and written contact and communications
- City of Bristol College
- Off site in its entirety
Future Prospects
Curo regularly advertise Admin clerical roles which will be a great next step.
Vacancy Detail
- Answer the telephone, review emails, open and review letters and other correspondence, review social and other media, welcome and greet customers at reception or branches
- Handle and resolve as many customer enquiries and transaction requests as possible at first contact
- Manage conflict situations and achieve quick resolution to customer concerns
- Hand off telephone calls and other contact to other members of the team/business if appropriate
- Produce outbound customer correspondence, make outbound telephone calls, and general administration; ensuring the response is appropriate and tailored to suit the needs and requirements of the customer
- Follow customer concern/complaint resolution process, develop mediation skills and proactively share this knowledge in support of other customer facing teams to increase resolution levels across the business
- Identify customer service and customer process continuous improvement opportunities and raise them with contact centre management team for discussion and agreement
- Conform to policy, process, time and quality standards for all tasks and activities
- Record key performance indicator (KPI) data and other management information for senior management and teams, ensuring accuracy of data input and output
- Undertake other customer query resolution and transaction requests as required
- Take personal responsibility for the health and safety of myself and others by working within Curo’s Health and Safety policy and procedures at all times
Other Information
- Smart casual dress
- Office environment
- Lunch
- Tea and coffee provided
- Parking available