Business Administration Level 3 Apprentice

Key Responsibilities

Information, Advice and Guidance (IAG) and Participant Support

• Engaging regularly with relevant candidates and participants to confirm attendance, gather feedback, provide initial information, advice and guidance (IAG), and support engagement and progression.
• Following up promptly with candidates who miss training or require additional support, signposting them to the right provider or colleague where appropriate.
• Supporting the Moving 4Ward team with sourcing job vacancies for active participants and regularly contacting inactive learners to help them re-engage with their programme.
• Ensuring all communication and support is accurately logged and updated on shared Excel trackers.
• Taking ownership of your own tasks and workload, using your initiative and working independently with the support of your mentor.

Stakeholder and Employer Engagement

• Employer engagement: Forming and maintaining positive relationships with local employers to establish employment pathways for participants.
• Communicating and building positive working relationships with training providers to track attendance, monitor progress, and collect feedback on delivery.
• Supporting the promotion of participant activities and success stories through our social media channels.
• Managing correspondence, including emails and phone calls, in a professional and timely way.
• Assisting with the organisation of meetings and events.

Collaborative Working

• Working collaboratively with colleagues across delivery, compliance and finance teams to ensure alignment with project and compliance objectives.
• Acting as a link between the compliance team and the Moving 4Ward delivery team, helping information to flow smoothly and requirements to be clearly understood.
• Supporting the delivery of projects and wider team objectives.

Compliance, Administration and Records

• Maintaining accurate and organised physical and digital files, including scanning and checking for completeness.
• Maintaining and updating records and databases to ensure that records and documentation meet regulatory and funder requirements.
• Providing general administrative support to the team for compliance-related projects.
• Support the preparation of reports and claim submissions to funding bodies.
• Assist in conducting compliance checks, audits and reviews for internal data and subcontracting checks.
• Assist in managing sensitive information with confidentiality and professionalism.
• Preparing and proofreading documents.
• Maintaining and updating existing resources to ensure accuracy.