Customer and Reception Support Apprenticeship
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Company Student Choice Plymouth
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Provider FOCUS TRAINING (SW) LIMITED
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Location Plymouth, PL4 6AL
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Sales, marketing and procurement
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Ref NAS-2000034695
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Application Deadline Date 27/11/2026
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Start Date 30/11/2026
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Positions Available 1
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Working Week Monday - Friday, 9.00am - 5.30pm (1 hour unpaid lunchbreak). There will be a requirement to work Saturdays (1 - 2 Saturdays per month - summer only). Working times will be confirmed at interview.
Brief Description
This is an excellent opportunity to start your career within the property lettings sector. Working in the student lettings office, you will be assisting with all aspects of the lettings sector and working directly with customer enquiries. Duties include: data inputting to digital systems, creating tenancy agreements, responding to enquiries.
Training to be Provided
- Full Customer Service Practitioner qualification - Level 2
- On the job training to support role development
- Off the job training to support qualification requirements
- Employer to allocate dedicated training time for Off the job training requirements
- Functional Skills support - (maths/English) - if required
Future Prospects
- The employer is keen to encourage and develop candidate as much as possible and support any progression opportunities upon successful of level 2 qualification.
- Progression to a level 3 qualification.
Vacancy Detail
The business supports student accommodation requirements and covers most of the city areas. We offer the potential candidate a great chance to get involved with all aspects of the property letting business and to be involved in a variety of tasks that could include:
- Manning the front desk when required and ensuring every customer is greeted in a friendly, positive and enthusiastic manner
- Data inputting to our digital systems
- Creating tenancy agreements
- Responding to phone/email enquiries
- Ensuring all enquiries are dealt with swiftly or passed to the correct department
- Providing marketing/social media support for advertising properties to prospective applicants
- Processing of client and business information
- Supporting any other business tasks as necessary
Other Information
Part of qualification will require regular College attendance (one full day per month) to support qualification requirements. College is based near Marsh Mills, Plymouth.