Apprentice Office Administration Support

The position has been designed to provide a broad understanding of how the business operates, with structured training, mentoring and opportunities to develop skills across different areas of the company.

Key Responsibilities

1. Order Processing & Administration

• Assist with processing customer orders for windows and doors.
• Input and update order information accurately on internal systems.
• Support the team with checking order details, specifications and documentation.
• Assist with maintaining order records and tracking progress.
• Liaise with colleagues to ensure information is accurate and up to date.
• Develop an understanding of the order process from initial enquiry through to installation.

2. Customer Care & Aftercare Support

• Assist the Customer Care team with day-to-day administration.
• Help log customer enquiries, service requests and aftercare issues.
• Update records and monitor the progress of outstanding enquiries.
• Communicate professionally with customers, suppliers and internal departments.
• Support the coordination of appointments and service visits.
• Learn the importance of delivering excellent customer service.

3. CRM System & Data Administration

• Assist with entering and maintaining information within the company's CRM system.
• Create and update customer, project and site records.
• Ensure data is accurate, organised and regularly maintained.
• Support the preparation of basic reports and information for management.
• Develop an understanding of how CRM systems support business operations and customer relationships.

4. General Office Administration

• Answer incoming telephone calls and direct enquiries appropriately.
• Monitor and respond to general office emails under supervision.
• Assist with filing, scanning, photocopying and document management.
• Maintain organised electronic and paper-based records.
• Assist with preparing spreadsheets, letters and general documentation.
• Support colleagues with routine administrative tasks.
• Help maintain a professional, tidy and welcoming office environment.
• Undertake other reasonable duties to support the smooth running of the business.