Administration & Receptionist Apprentice
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Company Broomfield Medical Centre
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Location COVENTRY, CV1 3HQ
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Business and administration
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Ref NAS-2000062914
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Application Deadline Date 30/11/2026
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Start Date 01/12/2026
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Positions Available 1
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Working Week Monday- Friday. Shifts will be confirmed on application being successful.
Brief Description
An exciting opportunity to join Broomfield Park Medical Centre in Coventry and learn all aspects of administration and reception duties. You’ll gain valuable experience while working towards a nationally recognised Level 3 qualification, supported by a welcoming and professional team.
Training to be Provided
Training to be provided:
- Business Administrator Level 3 Apprenticeship Standard
- Weekly day release at CWCT, Radford, Coventry (Every Tuesday or Friday, 9:30am- 4:30pm)
Future Prospects
- Potential for career advancement within the company as you gain experience and develop your skills
Vacancy Detail
- Greeting and directing patients
- Accepting and handing out prescriptions, letters, completed forms, specimen bottles etc., in accordance with practice policy
- Dealing with requests for information
- Explain practice arrangements and formal requirements to new patients, those seeking temporary cover and emergency patients requiring immediately necessary treatment
- Process appointment requests for urgent (today) and routine (future) appointments from patients by telephone and in person
- Ensure efficiency of appointment system
- Deal with visit requests, recording in the necessary book including all relevant information and notifying the duty doctor where necessary
- Have working knowledge of telephone system, during and after hours
- Assist the team with all telephone calls: incoming, outgoing, internal and external
- Taking messages and recording appropriate details, passing them on to the relevant person in a timely manner
- To have a thorough knowledge of all Practice procedures
- To work in accordance with written protocols
- Filing/scanning post as necessary
- Scan and photocopy as requested
- Pulling/filing notes for surgeries and update as necessary
- Supporting with registration/deduction of patients
- Input data correctly onto the clinical system
- Process patients change of address, name, dob etc. - computer data and medical records (having knowledge of Practice area)
- Processing repeat prescription requests in accordance with Practice guidelines
- Use text messaging software to communicate with patients