Customer Service Administrator Apprentice

This is an entry-level position designed for a college leaver. We do not expect previous office experience. What we are looking for is the right attitude: someone reliable, well-organised and keen to learn, who enjoys helping people and takes pride in getting things right. Full training will be given, and you will have a named mentor from day one.

Customer contact

• Confidently answer enquiries by phone and email, giving clear and friendly responses
• Handle customer queries relating to appointments, including booking, confirming and rescheduling technician visits
  Manage customer complaints professionally, working towards timely and effective resolutions and knowing when to escalate
• Keep customers informed, so they never have to chase us for an update

Orders and records

• Maintain accurate customer records, order information and administrative documentation on our job management system
• Monitor outstanding orders and proactively communicate any delays or changes to customers
• Log and track parts orders and chase suppliers where needed
• Prepare and send job reports, quotations and customer correspondence using our templates

Supporting the team

• Provide day-to-day support to the Director of Operations, the Director of Client Relations and our Accounts Director
• Coordinate with technicians, suppliers and client contacts to ensure a smooth customer experience
• Assist with basic accounts administration, such as checking invoices and matching paperwork
• Help prepare information for client service reviews and reports
• Provide general administrative support to the wider team, including filing, scanning, post and ordering office supplies