Customer Service Apprenticeship
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Company CARRINGTONS LAW LIMITED
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Provider ACCESS TRAINING (EAST MIDLANDS) LTD
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Location NG2 2JR
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Sales, marketing and procurement
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Ref NAS-2000063206
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Application Deadline Date 20/11/2026
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Start Date 24/11/2026
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Positions Available 1
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Working Week Monday - Friday, 9.00am - 5.00pm, with 1 hour lunch per day.
Brief Description
Providing reception and general administrative / clerical assistance
to busy solicitors. For the right person, there is the opportunity to
secure full-time employment and progress to higher level
qualifications.
Training to be Provided
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
Off-the-job training will follow the time allocations outlined in the Occupational Standard.
On-the-job and off-the-job training will be delivered in the workplace.
Future Prospects
For the right person, there is the opportunity to secure full-time,
permanent employment and progress to higher level qualifications upon successful completion of the apprenticeship.
Vacancy Detail
This position requires the Apprentice to undertake a range of reception, customer service focused and administrative duties including:
- Answering the telephone
- Transferring calls to relevant colleagues, taking messages for colleagues and relaying them
- Supporting callers with initial basic enquiries
- Greeting visitors to the office
- Scanning, copying, faxing, and filing
- Providing clerical and administrative back up for the administrative and legal teams
- Franking mail
The Apprentice may be asked to make deliveries to the courts and chambers in addition to acting as a courier on other occasions. They will also be required to maintain office provisions, making sure all the required office materials are available for the effective running of the business. Other general ad hoc duties such as making refreshments for staff and visitors will also be required.