Operations & Customer Service Apprentice
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Company The Rudd Group
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Provider ACCESS TRAINING (EAST MIDLANDS) LTD
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Location Birmingham, B24 8HZ
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Sales, marketing and procurement
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Ref NAS-2000063201
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Application Deadline Date 20/11/2026
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Start Date 24/11/2026
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Positions Available 1
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Working Week This is a full-time position, working Monday - Friday.
Brief Description
We're looking for an apprentice to join our Nottingham team. This role combines hands-on experience supporting our Installation Technicians. You'll gain experience across several areas, develop customer service, communication & organisational skills whilst learning about the installation and servicing of gaming and amusement equipment.
Training to be Provided
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice. On-the-job and off-the-job training will be delivered in the workplace. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Future Prospects
On successful completion of the apprenticeship, a permanent role
may be offered, subject to performance and business requirements.
Vacancy Detail
Key Responsibilities
Customer Service
- Provide a professional, friendly and helpful service to customers at all times.
- Represent The Rudd Group positively whilst working on customer sites.
- Develop effective communication skills when dealing with customers, colleagues and suppliers.
- Assist in resolving customer queries by communicating with the appropriate departments.
- Learn how excellent customer service contributes to customer satisfaction and long-term business relationships.
Installation & Operational Support
- Assist Installation Technicians with the installation and removal of gaming machines, pool tables and associated equipment.
- Safely load, unload and move equipment using correct manual handling techniques.
- Prepare equipment and vehicles for daily installations.
- Ensure company vehicles are clean, organised and stocked appropriately.
- Maintain a clean, safe and organised depot environment.
- Follow all health & safety procedures and safe systems of work.
Business Administration Experience
As part of the apprenticeship, you will gain experience within other departments including:
- Supporting depot administration.
- Assisting with planning and scheduling installations and removals.
- Contacting customers to arrange installation and removals.
- Learning about licensing requirements and business compliance.
- Supporting customer account administration and debt collection processes.
- Developing an understanding of stock control and depot operations.
- Building knowledge of how different departments work.
Other Information
Physical Requirements:
- Applicants should be physically fit and able to meet the physical demands of the role, including assisting with manual handling and
the lifting and moving of heavier items where required. - Appropriate equipment, training and guidance will be provided to ensure these duties are carried out safely.